careers

Are you interested in being part of a team that is paving its way to making history in the world of Sports Technology?

Are you passionate about sports and does technology drive you?

Send in your CV at any of the following email addresses and we will get back to you if your profile suits our requirement.

Role Summary

AI Solution Architecture & Delivery:
• Design and implement scalable AI architectures using cloud-native platforms (Azure AI Foundry, Google Agent Space).
• Leverage pre-built AI services (NLP, computer vision, predictive analytics) to accelerate solution delivery.
• Align AI solutions with organizational priorities in sports, healthcare, and education. Enterprise System & Data Integration:
• Integrate cloud AI services with ERP, CRM, medical, and sports performance platforms.
• Enable connectivity between structured (databases, KPIs) and unstructured (documents, video, medical records) data sources.
• Apply APIs, middleware, and automation tools to streamline data flows and pipelines. AI Governance & Risk Management:
• Ensure compliance with GDPR, HIPAA, and local data regulations.
• Monitor AI systems for bias, transparency, and explainability.
• Apply security and governance best practices in AI deployment. Applied AI Enablement:
• Deploy and customize existing AI models for real-world use cases.
• Configure conversational AI, knowledge agents, and analytics tools to support operations.
• Evaluate updates from cloud AI providers and implement improvements. Stakeholder & Client Management:
• Partner with internal stakeholders to identify opportunities for applied AI adoption.
• Demonstrate practical AI solutions with measurable business value.
• Act as a trusted advisor for AI-enabled transformation. Performance & Scalability:
• Optimize applied AI systems for speed, scalability, and reliability.
• Implement monitoring and continuous improvement mechanisms.
• Define KPIs and track ROI of AI deployments

Qualification

• 8+ years of experience in Solution Architecture with minimum of 4 years of experience in applied AI/ML projects.
• Bilingual (Arabic Speaker) Mandatory Education:
• Bachelor's Degree in Computer Science/Artificial Intelligence, Data Science/ Bachelors Degree in IT/Bachelors of Engineering. Certifications:
• AI Software development related certifications such as MS Certified AI Developer or Architect/ Azure AI Foundry and Google Cloud AI/ML platforms/Software development related certifications such as MS Certified Developer or Architect Required Skillsets:
• Expertise in developing AI projects.
• Proficient in AI concepts, tools, frameworks and models.
• Proficient in multiple solution architecture techniques such as conducting architecture evaluation using scenarios, component modelling and impacts analysis
• Proficient in SDLC, requirements analysis, high level and detailed technical design.
• Proficiency in Azure AI Foundry for enterprise AI deployment and lifecycle management.
• Hands-on expertise with Google Agent Builder, Google SDK for mobile agents, and multi-agent systems.
• Strong knowledge of Advanced RAG for enterprise-scale knowledge management.
• Skilled in database and data architecture (SQL, NoSQL, vector databases, knowledge graphs).
• Ability to design applied AI systems that are secure, scalable, and performance-optimized.
• Strong communication skills to bridge technical teams and business stakeholders.

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Role Summary

Planning and Review of AV/ELV Solutions
• Interacting with the stakeholders and clients to identify and gather the solution requirements
• Preparing and developing the technical scope and solution's technical specifications.
• Conducting technical evaluations, design validation, risk assessments, and feasibility studies for proposed solutions to meet the venue/client requirements.
• Planning and ensuring the integration of various AV/ELV components and systems to function seamlessly.
• Provide expert guidance on AV/ELV technologies and best practices. Project Management and Delivery
• Overseeing AV/ELV projects from initiation to completion.
• Managing project timelines, resources, and budgets.
• Coordinating with stakeholders, including clients, contractors, and team members.
• Overseeing the installation of AV/ELV systems.
• Conducting system commissioning and performance testing.
• Maintaining accurate project documentation and records.
• Preparing and submitting regular progress reports to management. Operational Technical Support
• Providing ongoing technical support and troubleshooting assistance.
• Conducting technical evaluations and risk assessments.
• Developing routine system check procedures and checklists.
• Implementing and maintaining rigorous quality control processes to ensure high standards of performance.
• Coordinating and providing technical support for hosted events, ensuring all AV/ELV systems are set up and functioning correctly.
• Developing and implementing emergency response procedures for AV/ELV solutions to address unexpected failures or incidents.
• Leading the response efforts during emergencies, ensuring swift resolution and minimal impact on venue operations

Qualification

• 8+ years of experience in AV/ELV system design and implementation, preferably in sports venues or large-scale events. Education & Certification:
•Bachelor of Electrical Engineering /Or other related field.
•Certifications such as CTS (Certified Technology Specialist) or equivalent are highly desirable. Required Skillset:
• Strong knowledge of AV/ELV technologies, standards, and best practices.
• Proven project management experience with the ability to handle multiple projects simultaneously.
• Experience with large-scale AV/ELV projects in sports venues or similar environments are preferred.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills

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Role Summary

1. Cloud & Hybrid Architecture Delivery
• Design and implement multi-cloud solutions across Azure and GCP aligned with performance, cost, and scalability requirements.
• Architect and maintain hybrid-cloud environments integrating on premises data centers with cloud platforms.
• Design and operate HCI platforms (VMware vSphere, vSAN, NSX-T, and Nutanix NCM/AHV).
• Lead cloud modernization, migration, and transformation initiatives.
• Implement and manage Infrastructure as Code (IaC) using Terraform, Bicep, ARM, and GCP Deployment Manager.
• Develop cloud landing zones, networking architectures, and identity/security integration.
• Support multi-cloud workload deployment, containerization, and VM-based compute models.
• Ensure resilient architectures with HA/DR, backup, and failover strategies.
• Manage daily cloud operations, monitoring, and incident response.
• Troubleshoot complex hybrid/multi-cloud issues across compute, network, and storage.
• Review architectural documents, diagrams, and solution designs.
• Deliver technical design documents, governance frameworks, and presentations.
• Provide guidance for migrations, including AVS (Azure VMware Solution) and GCVE (Google Cloud VMware Engine). 2. Communication/Documentation
• Collaborate with cross-functional teams to ensure alignment on cloud and hybrid architecture requirements.
• Create detailed architecture blueprints, cloud standards, and operating procedures.
• Maintain documentation for cloud deployments, changes, governance, and audit requirements.
• Participate in design reviews, technical workshops, and knowledge transfer sessions. 3. Problem Solving & Optimization
• Collaborate with cross-functional teams to ensure alignment on cloud and hybrid architecture requirements.
• Create detailed architecture blueprints, cloud standards, and operating procedures.
• Maintain documentation for cloud deployments, changes, governance, and audit requirements.
• Participate in design reviews, technical workshops, and knowledge transfer sessions.

Qualification

Necessary Knowledge and Experience to be able to do the Job • 5 years’ experience in Azure Cloud management
• 3 years’ experience in Google Cloud management
• 3 years’ experience in Cloud Virtualization management and High availability management Education and Certification Requirements
• Collaborate with cross-functional teams to ensure alignment on cloud and hybrid architecture requirements.
• Create detailed architecture blueprints, cloud standards, and operating procedures.
• Maintain documentation for cloud deployments, changes, governance, and audit requirements.
• Participate in design reviews, technical workshops, and knowledge transfer sessions. Job Specific Technical Skills
• Deep knowledge of networking: VNET/VPC design, routing, subnetting, VPN, ExpressRoute, Interconnect, load balancers, firewalls.
• Multi-cloud and hybrid-cloud architecture expertise.
• In-depth experience with HCI platforms: VMware & Nutanix NCM.
• Strong proficiency in automation & IaC (Terraform, ARM, Bicep, Deployment Manager).
• Expertise with cloud security, identity, governance, Zero Trust, and compliance frameworks.
• Hands-on experience in monitoring tools, observability, and cloud operations (Azure Monitor, GCP Operations Suite, vRealize, Nutanix Prism).
• Strong documentation, design, and communication skills.

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Role Summary

Key Accountabilities 1. IT Operational Support
• Provide first- and second-level support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware, software, network, and application issues.
• Install, configure, and maintain operating systems (Windows/macOS) and approved software.
• Support video conferencing tools, printers, and office IT equipment.
• Resolve incidents and service requests within defined SLA timelines.
• Document issues, resolutions, and processes in the ticketing system.
• Meet defined SLAs for response and resolution.
• Assist in IT onboarding/offboarding, including device setup and retrieval.
• Coordinate with vendors for repairs, replacements, and warranty claims.
• Ensure compliance with IT policies, security standards, and best practices.
• Provide remote support for offsite or hybrid employees.
• Escalate unresolved issues to higher-level support teams when required. 2. Required Skills
• Strong knowledge of Windows OS environments.
• Familiarity with Microsoft 365, Outlook, Teams, and basic network troubleshooting.
• Experience with ticketing tools & Managed Print Services.
• Understanding of security tools such as antivirus, endpoint protection, and MFA.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work under pressure.
• Problem-solving and analytical skills. 3. Asset Management
• Communicate effectively asset management strategies to team members and stakeholders in a timely and clear fashion.
• Participate in IT asset management and periodic inventory checks.

Qualification

Necessary Knowledge and Experience to be able to do the Job • Minimum 5 years of work experience in the IT industry
• Driver's License (Mandatory)
• 3 years out of which should be in positions and responsibilities within IT Service Management or End User Computing / Equipment Domain.
• Proven experience handling VIP/end-user executive support. Education and Certification Requirements
• Degree in Information Technology - Bachelor/BSc of Engineering or Bachelor/BSc of IT or Bachelor/BSc of Computer Science
• Microsoft Certified: Modern Desktop Administrator
• Certification in ITIL or other similar areas of IT Service Management Job Specific Technical Skills
• Demonstratable experience, proficiency and technical knowledge in IT service management, end user computing, (hardware & software) or other similar areas of IT services delivery/support.
• Previous experience in specific domain areas and industry exposure to large scale programs or international engagements or sports/entertainment specific engagements.
• Substantial experience in computing or information technology.

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Role Summary

Operational Excellence & NOC Management
• Oversee the 24/7 Network Operations Center (NOC) to ensure proactive monitoring.
• Establish and monitor critical SLAs/SLOs for network uptime and performance.
• Lead engineering teams through high-pressure, live operational environments and time-sensitive event windows.
• Collaborate with non-technical event organizers to translate business needs into technical network specifications.
• Lead high-severity incident response and conduct detailed Root Cause Analysis (RCA). Strategic Infrastructure Roadmap
• Lead high-severity incident response and conduct detailed Root Cause Analysis (RCA).
• Design and implement scalable network architectures (LAN/WAN, Data Center, Cloud).
• Evaluate emerging technologies (SDWAN, WiFi 6E, SASE) to maintain a competitive edge.
• Direct the decommissioning of legacy hardware and migration to modern stacks. Network Automation & Innovation
• Drive initiative to automate routine configurations.
• Implement automated CI/CD pipelines for network changes.
• Standardize network deployments using tools like Ansible, Terraform, or Python. Risk Management & Security Compliance
• Partner with Security teams to enforce Zero Trust models and robust firewall policies.
• Ensure all network assets comply with global standards (ISO 27001, SOC2, etc.).
• Manage disaster recovery (DR) planning and regular business continuity testing. Financial & Vendor Management
• Manage the annual CAPEX/OPEX budget for network infrastructure.
• Negotiate contracts with ISPs, hardware vendors, and managed service providers.
• Conduct business reviews with key technology partners.

Qualification

• 12-15 years of experience in Network Engineering, with at least 5 years in a senior leadership role.
• Proven track record managing large-scale, multi-vendor enterprise environments (Cisco, Arista, HPE, etc.…).
• Deep expertise in global backbone technologies including BGP, MPLS, SD-WAN, and VXLAN.
• Good experience in Hybrid-Cloud connectivity (GCP, Direct Connect, Azure ExpressRoute).
• Proven experience with data center networking technologies, including but not limited to Cisco ACI, Nexus switching, UCS platforms, and VMware NSX. Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related Engineering field.
• Possession of Valid CCIE is mandatory.
• Preferred: CCNP, ITIL Foundation, PMP, or Azur Certified Advanced Networking. Required Skillset:
• Software-Defined Networking (SDN): Expert ability to manage centralized network controllers and orchestrated fabrics (e.g., ACI, NSX, or equivalent).
• Routing & Switching: Deep expertise in core protocols (BGP, OSPF, EVPN) and encapsulation technologies (VXLAN, MPLS).
• Network Virtualization: Proficiency in managing virtual overlays, logical switching, and micro-segmentation security policies.
• Infrastructure Automation: Knowledge in scripting and orchestration tools (Python, Ansible, Terraform) to automate network provisioning.
• Application Delivery: Advanced knowledge of L4–L7 load balancing, traffic engineering, and global server load balancing (GSLB).
• Network Security: Expertise in integrating firewalls, IDS/IPS, and Zero Trust principles into the network fabric.
• Performance Analysis: Mastery of deep packet inspection, flow telemetry, and proactive monitoring to ensure optimal latency and throughput.

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Role Summary

Venue & Event Technology Delivery:
• Manage overall activity of Venue Technology projects from concepts to production including RFP preparation, vendor co-ordination pre &post tender activities up to transition back to Venue Technology operation on success.
• Develop and deliver formal Project documentation & artefacts for all Venue Technology projects.
• Directly manage the execution of Project in co-ordination with the vendors and project management team.
• Develop integrated project plans and document functional and technical specifications / requirements for project deliverables based on operational and engineering requirements. For stadiums, venues and clubs.
• Support The Venue Technology operations and customers and event’s organizers in defining scope, expectations, and requirements.
• Lead and monitor contract performance against contract requirements and compliance, and maintains client contact on issues, to ensure client satisfaction during the project execution and delivery phase and more. Delivery Resource Planning:
• Manage and report on activities for all Venue Technology Projects.
• Provide regular program updates to senior management.
• Participate and support service level coordination meetings with vendors and external parties.
• Manage the efforts of the Venue Technology Delivery team to ensure all requirements are met, that designs are compatible.
• Meet applicable standards and requirements, and that meets the unique technology and Venue Technology component’s life-cycle cost.
• Provide direction to subordinates based on project objectives.
• Assume any other responsibilities as directed by the direct supervisor.

Qualification

• 10+ years of work experience in IT and
• 7+ years of experience in similar role
• Minimum of 4 years in Sports Experience (Mandatory) Education:
• Bachelor or Master of Electrical Engineering/ Bachelor or Master of Computer Engineering/ or Other related field Certifications: (Mandatory)
• PMP Or Prince2 Required Skillset:
• Experience with large-scale ICT AV/ELV projects in sports venues or similar environments.
• Experience in designing implementing and managing venue/stadium-based technology for SMART stadium, venues and mega events
• Experience with project management methodologies and tools.
• Proficiency in reading and creating technical drawings, schematics, and wiring diagrams.
• Excellent problem-solving skills and attention to detail.+G10

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Role Summary

Service Desk Operations
• Act as the first point of contact for all IT-related incidents, service requests, and inquiries via phone, email and MyIT portal.
• Log, categorize, and prioritize all tickets in the ITSM system according to defined SLAs and handling procedures.
• Perform initial troubleshooting for hardware, software, network, VPN, email, and application-related issues.
• Provide first-level resolution for common technical problems to minimize escalations and improve user experience.
• Escalate unresolved or complex issues to Level 2, Level 3, or specialized teams with complete documentation.
• Monitor ticket queues continuously to ensure timely updates, follow-ups, and resolution within agreed SLAs.
• Provide accurate and timely communication to users regarding ticket status, expected resolution time, and workaround options.
• Ensure proper call forwarding, handover, and shift transitions to maintain uninterrupted support coverage.
• Participate in major incident management activities, document initial findings.
• Update knowledge base articles, FAQs, and known error databases to support continuous improvement.
• Identify recurring issues and initiate problem tickets where necessary.
• Ensure compliance with IT policies, security guidelines, and data protection standards during all support activities.
• Support onboarding/offboarding processes, including account creation and access provisioning

Qualification

Necessary Knowledge and Experience to be able to do the Job • Minimum 5 years of work experience in the IT industry
• 3 years of relevant experience, including prior hands-on experience in IT Service Desk operations and technical support.
• Proven experience of handling a large enterprise environment with 2000+ users.
• Experience in working 24/7 support environments with shift rotations.
• Prior experience supporting enterprise environments is an advantage. Education and Certification Requirements
• Bachelor/BSc of Engineering or Bachelor/BSc of IT or Bachelor/BSc of Computer Science
• ITIL foundation certification is preferred. Job Specific Technical and Soft Skills
• Knowledge of incident, service request, problem, and change management based on ITIL best practices.
• Ability to diagnose hardware and software issues efficiently.
• Familiarity with Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive etc.)
• Familiarity with Active Directory (password resets, account unlocks, group membership).
• Knowledge of VPN, Wi-Fi, and basic networking fundamentals.
• Excellent communication skills (clear, concise, and user-friendly explanations).
• Active listening skills to understand issues accurately before troubleshooting.
• Strong documentation and reporting skills for ticket logs and updates.
• Problem-solving and analytical thinking to diagnose issues efficiently.
• Team collaboration skills, supporting peers and coordinating with L2/L3 teams.

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Role Summary

Network Systems Delivery
• Creates high level plans, rules, and designs for networks and technology systems needed to support the business.
• Makes plans for networks and communication systems, sets service level agreements, and organizes the Network infrastructure to meet these agreements.
• Oversees networking and infrastructure projects, identifies and reduces risks, ensures projects are completed on time and with good quality, and makes sure resources are used effectively.
• Negotiates agreements for network services, diagnoses issues, and takes action to improve service delivery.
• Develop and implement strategic plans for network infrastructure that align with the company’s goals and objectives.
• Provide visionary leadership to guide the evolution of the network infrastructure to meet future business needs.
• Oversee the execution of large-scale network infrastructure projects, ensuring alignment with strategic objectives and business requirements.
• Ensure projects are delivered on time, within budget, and to the highest quality standards.
• Establish project governance frameworks and ensure adherence to best practices.
• Drive continuous improvement and innovation within the network infrastructure domain.
• Evaluate emerging technologies and trends to enhance network capabilities and performance.
• Optimize existing infrastructure to improve efficiency, scalability, and reliability.
• Communicate project status, risks, and outcomes effectively to stakeholders at all levels.
• Lead, and develop a high-performing team of network engineers and project managers.
• Ensure the team is equipped with the necessary skills and resources to succeed.
• Identify, assess, and mitigate risks associated with network infrastructure projects and operations.
• Develop and maintain strategic relationships with key vendors and partners.
• Negotiate contracts and service level agreements (SLAs) to ensure optimal service delivery and value.
• Monitor vendor performance and address any issues proactively.
• Disaster recovery plans for testing of recovery procedures and ensures that the network and infrastructure meet all agreed performance targets and service levels.
• Keeps track of the ICT market to learn about new technologies like cloud computing, SaaS, and data analytics. Evaluates their usefulness and potential value for the Organization.
• Supervises professional, technical and support staff engaged in performing duties related to specialization. Communication/Documentation Skill
• Ability to clearly explain technical concepts to both technical and non-technical stakeholders.
• Proficiency in creating accurate and accessible documentation for projects and procedures.
• Skill in negotiating with vendors and resolving conflicts to ensure project success.
• Communicate project status, issues, and recommendations to senior management and stakeholders clearly and concisely.
• Essential skills for drafting comprehensive and effective RFPs, RFQs, and similar documents to facilitate successful vendor selection and project execution. Problem Solving Skills
• Capable of leading and providing guidance to the team to resolve complex network infrastructure problems.
• Capable to resolve issues escalated internally.

Qualification

• Minimum 15 years of in managing enterprise level network environments, supporting large business organizations.
• Extensive experience in designing, delivering, and operating large scale, branch wide, and multi site distributed network infrastructures.
• Proven experience working in client operational environments with multi tenancy models, shared infrastructure, and service segregation requirements.
• Strong understanding of network technologies, architectures, protocols, security, resilience, and industry best practices across core, data center, WAN, and access networks.
• Demonstrated ability to balance deep technical expertise with managerial, operational, and strategic responsibilities.
• Solid knowledge of project and program management methodologies, including planning, execution, risk management, and delivery governance.
• Strong knowledge of financial management, budgeting, procurement processes including RFP preparation, technical evaluation, and vendor selection, as well as negotiation and management of complex technical contracts and SLAs.
• Proven track record of strategic planning, service optimization, and continuous improvement in complex IT and network environments.
• Strong leadership capability to manage, mentor, and develop multi disciplinary technical teams.
• Excellent communication, stakeholder engagement, and negotiation skills, particularly in client facing and vendor managed environments.
• Possession of a recognized bachelor’s or Master degree in computer science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.
• Significant experience in network infrastructure management, typically 8+ years, supported by a minimum of 10 years of technical network experience in enterprise level, multi site and large business organization environments.
• Relevant certifications such as CCIE (SP, R&S, Wireless, or Data Center) (Cisco Certified Internetwork Expert) is highly recommended.
• PMP (Project Management Professional) certification or equivalent is plus.
• Experience with Routing and switching, including protocols like TCP/IP, OSPF, and BGP.
• Skill in using monitoring tools to oversee network performance and optimize efficiency.
• Ability to diagnose and resolve network issues promptly.
• Knowledge of capacity planning methodologies to ensure network scalability and performance.
• Understanding of disaster recovery planning and implementation, ensuring network resilience.
• Experience in managing relationships with network hardware/software vendors and service providers.
• Familiarity with cloud computing concepts and integration of cloud services into network infrastructure.
• Knowledge in Virtualization technologies like ACI, NSX, SD-WAN, SD-ACESS etc.
• Knowledge in VPN Technologies like IPSec, DMVPN, GRE, GETVPN etc.
• Proficiency in wireless networking, including 802.11 Standards, Wireless Controllers, RF Management, SSID Configuration, Wireless Security, Tunneling and Encryption.
• Proficiency in LDP, L3VPN, L2VPN, VPLS, AToM, CsC, Inter-AS, MPLS-TE, and FRR.
• Expertise in Border Gateway Protocol (BGP) and Multi-Protocol BGP (MP-BGP) for routing and managing network traffic.

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Role Summary

Network Design & Implementation:
• Design, configure, and deploy functional networks (LAN, WLAN, WAN, NAC).
• Monitor network performance and ensure system availability and reliability.
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team.
• Visit to Sites for the new deployment. Troubleshooting & Support:
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
• Troubleshoot and resolve network and connectivity issues.
• Provide Level 2/3 support and troubleshooting to resolve issues.
• Visit to Sites for the support. Monitoring & Optimization
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.
• Network Operations Center (NOC) activities to ensure continuous monitoring, troubleshooting, and optimization of network performance Documentation & Reporting:
• Maintain complete technical documentation.
• Provide detailed reports on network performance, issues, and system logs.

Qualification

• 7+ years of work experience in IT network Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Certification in CCNA, CCNP mandatory, and CCIE: will be an added advantage. Required Skillset:
• Proven experience as a Network Engineer or Network Administrator.
• Strong knowledge of network protocols, routing, and switching (e.g., BGP, OSPF, VLAN, VRF, MPLS, STP, VTP, VLAN, Package flow etc.).
• Experience with Cisco product ( Router, Switch , WLC, AP , ISE , DNA Center ), troubleshooting, Configuration, and Deployments.
• Hands-on experience with networking hardware (e.g., routers, switches, WLC, ISE etc.).
• Experience with network diagnostic, monitoring, and analysis tools (e.g., DNA Center, SolarWinds, Cisco Prime, Wireshark).

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Role Summary

Network Systems Delivery
• Deliver expert installation, maintenance, and repair of UTP, FOC, multi-core cabling, and LAN cabling solutions.
• Conduct regular maintenance and repair on existing cabling systems to maintain optimal network performance.
• Utilize various tools, equipment, and materials effectively for different network cabling installations and troubleshooting.
• Perform thorough site inspections and create detailed reports and BOQs for new installations and maintenance tasks.
• Manage the inventory of network components, ensuring the availability of necessary materials and equipment for installations and repairs.
• Design and implement network cabling overlays for events, such as Sports events.
• Collaborate effectively with team members, ensuring clear communication about project progress and challenges.
• Prepare and update the network drawings and patching matrix.
• Patching and Mounting of Active devices, patch management and providing remote support. Communication/ Documentation
• Ability to communicate technical information concisely to clients and colleagues, including non-technical stakeholders.
• Proficient in creating and maintaining detailed technical documentation, site inspection reports, BOQs, and troubleshooting records.
• Ability to manage inventory and generate network performance reports, maintaining accurate records of activities.
• Collaborate effectively within a team, communicating progress and challenges

Qualification

• 8 years in IT Support and handling customers. 2-3 years should be in a similar position / responsibility, preferably in a similar Industry. Education:
• Bachelor’s Engineering degree in Computer Science/Electronics & Communication Science
• Professional IT certification (e.g. Certified Information System Auditor, CISA, etc.) Required Skillset:
• Expertise in installing, maintaining, and repairing UTP, FOC, multi-core, and LAN cabling solutions.
• Mounting and patching the active devices over the passive network.
• Skilled in using various Passive Network tools and equipment such as cable testers, crimpers, fluke testers etc.
• Capability to design network cabling layouts, including event-specific installations.
• Able to perform the site inspection and provide the report with BOQ.

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Role Summary

Solution Design & Proposal Development
• Collaborate with the Sales Manager and rest of Business Development Team to understand client requirements and design tailored IT solutions.
• Prepare detailed technical proposals, RFP responses, and solution documentation. Technical Presentations & Demonstrations
• Deliver high-impact presentations and product demonstrations to prospective clients.
• Articulate technical concepts in business terms to influence decision-makers. Requirement Analysis
• Conduct detailed requirement gathering sessions with clients and internal stakeholders.
• Ensure proposed solutions align with client objectives and INTALEQ’s capabilities. Collaboration with Internal Teams
• Work closely with product development, engineering, and delivery teams to validate solution feasibility.
• Provide feedback to improve solution offerings based on market and client insights. Market & Technology Insights
• Stay updated on emerging technologies, industry trends, and competitor offerings.
• Advise sales leadership on innovative approaches to enhance solution competitiveness. Support Sales Cycle
• Assist in pricing strategies, cost estimation, and risk assessment for proposed solutions.
• Participate in client meetings and negotiations as a technical expert.

Qualification

• 7 – 10 years of experience in pre-sales or solution consulting within IT solutions and services.
• Proven experience in designing and presenting complex technology solutions for enterprise clients.
• Strong understanding of digital ecosystems, cloud platforms, cybersecurity, and integration technologies.
• Experience in sports and entertainment technology solutions is an advantage. Education:
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s preferred).
• Professional certifications such as ITIL, PMP, or vendor-specific certifications (e.g., AWS, Microsoft Azure) are desirable. Required Skillset:
• Expertise in solution architecture, system integration, and IT infrastructure.
• Ability to create technical documentation, proposals, and diagrams.
• Proficiency in CRM tools and collaboration platforms.
• Strong presentation and communication skills to engage both technical and non-technical audiences.

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Role Summary

Sales Strategy & Planning
• Develop and implement sales strategies aligned with INTALEQ’s vision and business objectives.
• Identify new markets and opportunities for IT solutions in sports and entertainment sectors Client Acquisition & Relationship Management
• Build and maintain strong relationships with key clients, partners, and stakeholders.
• Act as the primary point of contact for client inquiries and ensure exceptional customer experience. Business Development
• Drive revenue growth through proactive prospecting, lead generation, and closing deals.
• Prepare and deliver compelling presentations and proposals to prospective clients. Market Intelligence:
• Monitor industry trends, competitor activities, and emerging technologies to inform sales strategies.
• Provide insights and recommendations to senior management for market positioning. Collaboration & Coordination:
• Work closely with technical teams to ensure proposed solutions meet client requirements.
• Coordinate with marketing to develop campaigns and materials supporting sales initiatives. Performance & Reporting
• Achieve assigned sales targets and KPIs.
• Prepare regular sales reports, forecasts, and pipeline updates for management review.

Qualification

• 7 – 10 years of progressive experience in sales within IT solutions and services, preferably in sports, entertainment, or large-scale event technology.
• Proven track record of achieving and exceeding sales targets and managing complex, high-value deals.
• Strong understanding of digital ecosystems, cloud solutions, cybersecurity, and emerging technologies relevant to sports and entertainment industries.
• Experience in building strategic partnerships and managing key accounts at senior levels.
• Experience in sports and entertainment technology solutions is an advantage. Education:
• Bachelor’s degree in Business Administration, Marketing, Information Technology, or related field (Master’s degree is an advantage).
• Professional certifications in Sales Management, IT Solutions, or related areas (e.g., Certified Sales Professional, ITIL, or equivalent) are preferred. Required Skillset:
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and sales analytics tools.
• Strong knowledge of IT solution architecture, SaaS models, and integration concepts.
• Ability to translate technical solutions into business value propositions for clients.
• Advanced skills in preparing proposals, RFP responses, and delivering high-impact presentations.
• Competence in Microsoft Office Suite and collaboration tools.

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Role Summary

1. Data Security Architecture & Implementation
• Security Architecture: Design and implement data security controls including DLP, encryption, and data protection mechanisms across structured and unstructured environments.
• Control Enforcement: Ensure consistent enforcement of data classification, encryption, and access controls across databases, endpoints, and cloud platforms.
• Compliance Enablement: Translate PDPPL and national data classification requirements (C0–C4) into enforceable technical controls. 2. Data Privacy Engineering
• Privacy Controls Implementation: Embed privacy controls (masking, tokenization, anonymization) into applications and data platforms.
• DPIA Execution: Conduct Data Protection Impact Assessments (DPIAs) with a focus on identifying and mitigating technical risks.
• Data Visibility: Implement data discovery, classification, and lineage tooling to track sensitive data flows.
• Data Residency Controls: Enforce data residency and sovereignty requirements across cloud platforms (Azure/GCP). 3. AI Data Security
• AI Security Controls: Implement safeguards for Generative AI and LLM usage, including access control, logging, and data leakage prevention.
• Data Sanitization: Apply masking and anonymization techniques to datasets used in AI/ML pipelines.
• Third-Party Risk (Technical): Perform technical security validation of AI vendors, focusing on data handling and model training exposure risks. 4. IT/OT Data Protection Integration
• Secure Data Transfer: Implement encryption and data filtering controls for data flows between OT and IT/cloud environments.
• Segmentation Controls: Enforce security controls at Industrial DMZ and integration points (e.g., firewalls, proxies, encryption gateways).
• Monitoring & Risk Detection: Support detection of data exposure risks from industrial systems through logging and monitoring solutions. 5. Data Protection Operations & Cryptography
• Encryption & Key Management: Operate and manage encryption solutions including HSMs and Cloud KMS (BYOK/HYOK).
• Security Tools Operation: Deploy, tune, and operate DLP, Database Activity Monitoring (DAM), and data classification tools (e.g., Microsoft Purview / Azure Information Protection).
• Monitoring & Response: Support incident detection and response related to data leakage, misuse, or unauthorized access.

Qualification

Education & Experience: • 8+ years in Information Security, with at least 5 years focused on data security implementation or privacy engineering
• Experience in Critical Infrastructure, Energy, or Government sectors (Qatar regulatory exposure preferred)
• English (Fluent); Arabic (Preferred) Technical Competencies:
• Cloud: Hands-on implementation of Azure/GCP data security controls
• Regulations (Applied): Practical implementation of PDPPL, ISO 27001, NIA, NIST CSF
• AI/ML: Understanding of AI data security risks (e.g., OWASP Top 10 for LLMs)
• OT Exposure: Familiarity with Purdue Model and IEC 62443 Certifications:
• CISSP or CISM
• CDPSE or CIPP/E
• CCSP or relevant AI security certifications (e.g., AIGP)

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Role Summary

Key Responsibilities Security Assurance & Risk Management
• Lead security assessments, architecture reviews, vulnerability management, and assurance activities.
• Establish and operate a structured Security Assurance Framework covering control validation, coverage tracking, and continuous assurance.
• Manage the full security lifecycle from risk identification through remediation and validation.
• Translate technical findings into business-level risk statements and remediation plans. Application, Cloud & Infrastructure Security
• Perform in-depth security assessments of web applications, APIs, mobile applications, cloud platforms, containers, and infrastructure.
• Identify advanced security risks such as business logic flaws, authentication weaknesses, privilege abuse, and modern attack techniques.
• Validate secure architectures, configuration baselines, and cloud-native security controls.
• Support secure SDLC and DevSecOps practices, including security testing and release controls. Configuration Baselines & Continuous Hardening (New)
• Define and maintain secure configuration baselines across the enterprise technology stack (OS, databases, network devices, cloud services, identity platforms, and security tools).
• Align baselines with industry standards (e.g., CIS Benchmarks) and organizational risk requirements.
• Implement automated configuration compliance checks and continuous monitoring mechanisms.
• Conduct periodic reviews and validation of configurations to detect drift, misconfigurations, and unauthorized changes.
• Work with engineering and operations teams to enforce hardening standards and remediate deviations. Architecture, Threat Modeling & Secure Design
• Lead security architecture and design reviews across applications, platforms, and integrations.
• Conduct threat modeling to identify attack paths, risks, and mitigation strategies.
• Ensure alignment with enterprise security architecture and Zero Trust principles. Third-Party, Data Protection & Resilience
• Conduct security assessments of vendors, SaaS providers, and external integrations.
• Validate data protection, encryption, and privacy controls for sensitive and regulated data.
• Support cyber resilience activities, including OT/ICS security reviews, red team exercises, and incident response simulations. Governance, Compliance & Reporting
• Ensure continuous alignment with regulatory and framework requirements (ISO 27001, NIST CSF, Qatar NIA, QCSF).
• Support internal and external audits with defensible, evidence-based controls.
• Define and report on security metrics, KPIs, and executive dashboards. ________________________________________

Qualification

Required Experience & Skills • 8+ years of experience in information security assessments and assurance.
• Strong expertise in application, API, mobile, and cloud security.
• Hands-on experience in penetration testing, vulnerability management, and security architecture reviews.
• Practical experience in system hardening, configuration baselines, and security control validation.
• Deep understanding of modern attack techniques and identity/authentication mechanisms.
• Proven ability to communicate technical risks to business stakeholders. Preferred Certifications
• OSCP / OSEP / OSWE
• CISSP
• Cloud Security Certifications (Azure / GCP)
• IEC 62443

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Role Summary

Security Operations & Incident Response
• Lead investigation and remediation of advanced security incidents, intrusions, and vulnerabilities.
• Perform threat analysis, log correlation, and forensic review using logs & monitoring tools.
• Implement and maintain security network systems and security technologies. (Firewalls, WAF, proxy systems, Email Gateways, Packet shapers and other security technologies) Security Hardening & Compliance
• Conduct regular vulnerability assessments, penetration testing coordination, and remediation planning.
• Ensure compliance with standards such as ISO 27001, NIST, CIS Benchmarks, and GDPR.
• Perform risk assessments and recommend improvements across network, cloud, and hybrid environments. Security Access Control Management
• Manage and optimize firewall rule sets, security policies, and web filtering systems.
• Oversee VPN technologies (IPSec, SSL), network segmentation, and zero-trust access models.
• Implement secure authentication and identity-based access control systems. Automation & Operational Efficiency
• Automate security tasks and operations
• Integrate security tools where applicable.
• Improve processes for monitoring, patching, change control, and reporting.

Qualification

Necessary Knowledge and Experience to be able to do the Job • 6–10+ years of experience in network security engineering or related roles. Education and Certification Requirements
• Bachelor’s degree in computer science, Cyber Security, Information Technology, or related field. Job Specific Technical Skills
• Strong hands-on experience with enterprise firewalls (Palo Alto, Fortinet, Cisco ASA/Firepower, Check Point).
• In-depth knowledge of routing/switching, TCP/IP, DNS, DHCP, WAF and SD-WAN.
• Strong understanding of encryption, PKI, VPNs, and authentication protocols.
• Experience in implementing Zero Trust Network Architecture, Proxy, Packet Shapers and Email gateways. Preferred Certifications
• Vendor-specific certifications: Palo Alto PCNSE, Fortinet NSE4-NSE7, Cisco CCNP Security
• CEH

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Role Summary

Projects Monitoring and Reporting:
• Generate regular reports and update dashboards to provide insights into project progress, issues, risks, resource utilization, and budgetary performance.
• Work with the project teams to analyze project data to identify risks, dependencies and opportunities, and present findings to stakeholders.
• Analyze response time and action by the operation and maintenance support team on the system alerts, troubleshoot issues, and implement corrective actions to optimize their performance aiming to minimize downtime and services disruptions.
• Monitor and inspect the process and actions taken on venue technology systems performance and health check status. Includes preventive maintenance activities, Corrective maintenance, and periodical system performance tests. Resource Management:
• Collaborate with project managers and operation managers to forecast resource requirements and activities schedule across projects and venues.
• Optimize resource utilization and recommending adjustments to activities schedules and operational requirements.
• Monitor the project progress and payment terms to align with the planned cashflow and budget. Stakeholder Communication:
• Facilitate communication between project teams, stakeholders, and senior management, ensuring alignment on project objectives, timelines, dependencies, and deliverables.
• Prepare and deliver presentations to communicate project status, risks, and mitigation plans.
• Act as a focal point/Liaison coordination with external parties for Venue Technology services discussion
• Interface with third-party vendors and service providers involved in supporting venue technology systems and services and escalate issues as needed to ensure high performance and timely resolution
• In coordination with the service leads monitor vendor performance, analyze their performance to the agreed SLAs, and monitor adherence to contractual obligations. Event Operations Coordination:
• Provide regular status updates on the event’s technological requirements, resources, timelines, and bump in and bump out activities.
• Provide regular status updates to all stakeholders, highlighting progress, risks, issues, and next steps.
• Facilitate communication and coordinate among teams to ensure consistent and clear communication with all stakeholders.

Qualification

• 10+ years of work experience in IT
• Bilingual - Arabic Speaking (Mandatory) Education:
• Bachelor's degree in Engineering, Information Technology, computer science or related field. Certifications:
• Project Management Professional (PMP) certification or equivalent preferred. Required Skillset:
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Strong analytical skills with the ability to interpret complex data and trends.
• Must be well experienced across project management practices and IT Venue Technology Operations Management for building management or AV/ELV solutions, and venues.

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Role Summary

Security Monitoring & Threat Detection
• Administration, management, and Support deployment and tuning of OT security tools (Nozomi, Forescout).
• Monitor OT/ICS environments using SIEM and OT security monitoring platforms
• Detect, analyze, and respond to cyber threats targeting industrial control systems
• Support and ensure micro segmentation strategies for OT network zones (Purdue Model alignment)
• Collaborate with engineering teams to safely implement containment actions in live OT environments
• Conduct threat hunting across industrial environments using network and log data
• Handle and support incident response for OT cyber events with minimal operational disruption
• Maintain OT asset visibility and network behavior baselines
• Ensure compliance with IEC 62443, NIST ICS, and organizational security standards
• Work with firewall, IDS/IPS, NAC, and segmentation technologies in OT networks Detection Engineering & Use Case Management
• Develop and tune OT-specific detection rules and correlation logic in SIEM platforms.
• Align detection use cases with MITRE ATT&CK for ICS framework.
• Reduce false positives and improve detection accuracy and coverage.
• Periodically review and optimize alert thresholds and detection logic.
• Support OT security architecture integrating SIEM, IDS/IPS, packet brokers, and segmentation tools.
• Assist in onboarding log sources, parser development, and normalization of OT data.
• Optimize dashboards, alerts, and reporting for operational visibility. OT Network Visibility, Packet Analysis & Traffic Engineering
• Operate packet brokers and TAP infrastructure to enable full OT network visibility.
• Perform deep packet inspection of industrial protocols (Modbus, DNP3, OPC-UA, IEC 104, Ethernet/IP).
• Analyze east-west and north-south traffic for suspicious activity and lateral movement.
• Identify unauthorized communications and protocol anomalies.
• Support network telemetry collection for OT environments. Asset Visibility, Threat Hunting & Compliance Management
• Maintain complete OT asset inventory and network topology visibility.
• Identify unauthorized devices, rogue connections, and shadow OT assets.
• Conduct proactive threat hunting using logs, network telemetry, and behavioral analytics.
• Correlate threat intelligence with OT environment risks and vulnerabilities.
• Ensure compliance with IEC 62443, NIST ICS, ISO standards, and internal security policies.
• Support internal/external audits and provide security evidence for compliance reporting.
• Contribute to risk assessments and OT security posture improvement initiatives. Reporting & Stakeholder Management
• Prepare and present OT security reports (incidents, risks, and trends)
• Maintain dashboards for vulnerabilities, threats, and compliance status
• Communicate critical incidents and risks to SOC, OT, and business stakeholders
• Provide executive-level reporting on OT security posture and exposure
• Track remediation status and SLA Tracking
• Support audit and regulatory reporting requirements (IEC 62443, NIST ICS)

Qualification

Education and Certification Requirements • Bachelor’s degree in Cybersecurity, Information Security, Computer science or related field.
• Certification any one Mandatory: GIAC Global Industrial Cyber Security Professional (GICSP), ISA/IEC 62443 Cybersecurity Certificate, GIAC Response and Industrial Defense (GRID),ISA Certified Automation Cybersecurity Specialist (IACS) Job Specific Technical Skills
• OT/ICS systems (SCADA, DCS, PLC)
• OT network architecture (Purdue Model, DMZ, segmentation)
• Microsegmentation & Zero Trust for OT
• Packet analysis & Deep Packet Inspection (DPI)
• Packet brokers & TAP/SPAN technologies
• SIEM & OT monitoring tools (Sentinel, Nozomi, Forcescout)
• Incident response in OT environments
• OT threat hunting & anomaly detection
• Threat Detection & Analysis
• Industrial firewalling & remote access security
• OT vulnerability management & asset visibility
• Compliance (IEC 62443, NIST ICS)

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Role Summary

Security Monitoring & Incident Detection
• Monitor SIEM, XDR, EDR, NDR, IDS/IPS, Firewall, and Cloud security alerts. Identify, validate, triage, and prioritize security incidents based on severity and business impact. Incident Response & Threat Investigation
• Perform in-depth investigations, analyze malware and attack techniques, identify root cause, coordinate containment and eradication, and support incident recovery. Detection Engineering & Threat Hunting
• Execute scheduled threat hunting queries, monitor hunting dashboards, validate suspicious activities, and report findings. Vulnerability & Security Operations Support
• Review vulnerability scan results, track remediation status, validate patch completion, and update tickets. Reporting & Continuous Improvement
• Update incident tickets, maintain shift handover notes, prepare daily operational reports, and ensure SLA compliance

Qualification

Necessary Knowledge and Experience to be able to do the Job • 1–4 years of experience in a Security Operations Center (SOC)
• Experience in monitoring SIEM, EDR/XDR, IDS/IPS, firewalls, email security, and cloud security alerts.
• Knowledge of alert triage, incident classification, escalation procedures, and ticket management.
• Understanding of TCP/IP, DNS, HTTP/HTTPS, VPN, routing, switching, and common network protocols.
• Knowledge of Windows and Linux administration, system logs, and endpoint security.
• Familiarity with common cyber threats such as phishing, malware, ransomware, brute-force attacks, web attacks, and insider threats Education and Certification Requirements
• Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field.
• CompTIA Security+, CompTIA CySA+, EC-Council CND, Cisco CyberOps Associate, Microsoft SC-200
• Added advantages CHFI , DFIR Foundations Job Specific Skills
• Ability to document incidents clearly, communicate effectively, and coordinate with internal teams during security incidents.
• Basic knowledge of PowerShell, Python, or Bash for automation and log analysis is an advantage.
• Ability to analyze logs from endpoints, servers, firewalls, proxies, Active Directory, cloud platforms, and security devices.

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Role Summary

Commvault Backup & Archive Architecture
• Architect, implement, and operate enterprise Commvault Backup & Recovery platforms.
• Design and manage Commvault Archive solutions, including long term data retention, tiering, and retrieval strategies.
• Ensure backup and archive policies align with business, compliance, and regulatory requirements
• Ensure backup platforms meet business RPO/RTO, compliance, and retention requirements.
• Design secure, resilient, and cost optimized archive tiers for long term retention.
• Support hybrid backup and archive use cases without requiring deep hyperscaler specialization. Disaster Recovery & Resilience
• Design and maintain backup and recovery strategies supporting business continuity and disaster recovery objectives.
• Plan, execute, and document backup restore and DR testing scenarios.
• Ensure backup platforms integrate with active active and multi site datacenter architectures where applicable. Operations Excellence & Optimization
• Integrate on premises Linux and backup environments with public cloud platforms.
• Oversee performance tuning, capacity planning, and lifecycle management of Linux and backup platforms.
• Optimize archive storage utilization and costs across on premises and cloud tiers.
• Drive automation, standardization, and continuous operational improvement.
• Support hybrid backup, cloud archive, and cloud based recovery use cases. Security, Compliance & Hardening
• Define and enforce Linux OS security standards including access control, logging, auditing, and system hardening.
• Ensure backup data is protected through encryption, immutability, and secure access controls.
• Support compliance, audit, and regulatory requirements related to data protection and system security. Centralized Management & Monitoring
• Implement centralized monitoring, alerting, and reporting for Linux and backup platforms.
• Ensure unified visibility across on premises, hybrid, and cloud environments.
• Define operational KPIs, health dashboards, and capacity reports. Project Delivery & Technical Leadership
• Lead Linux and backup related initiatives end to end, including new deployments, upgrades, migrations, and modernization projects.
• Provide technical leadership and guidance to system engineers and administrators.
• Develop and maintain architecture documentation, standards, and operational runbooks. Stakeholder & Cross Team Collaboration
• Work closely with infrastructure, virtualization, database, security, and application teams.
• Act as a technical interface with business users, vendors, and service providers.
• Communicate technical designs, risks, and operational impacts clearly and professionally.

Qualification

Necessary Knowledge and Experience to be able to do the Job • 8–10 years of experience in enterprise Linux systems engineering and architecture.
• Strong hands on experience with Red Hat Enterprise Linux in mission critical environments.
• 8–10 years of experience in with Commvault Backup, Recovery, and Archive solutions, including Commvault Cloud Archive.
• Demonstrated experience integrating Commvault Archive with Azure and Google Cloud archive storage.
• Strong understanding of backup, archive, retention, compliance, and disaster recovery concepts. Education and Certification Requirements
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Mandatory: Valid Commvault certification related to Backup & Recovery and/or Archive (e.g., Commvault Certified Professional / Specialist – Backup & Recovery or Archive).
• Red Hat certifications (RHCSA, RHCE, or higher) are highly desirable. Job Specific Technical Skills
• Expert knowledge of Red Hat Enterprise Linux administration, hardening, and performance tuning.
• Advanced expertise in Commvault Backup, Recovery, and Archive (Cloud Archive) platforms.
• Experience with Azure and Google Cloud archive and storage integration.
• Strong understanding of encryption, immutability, retention policies, and compliance controls.
• Experience with centralized monitoring, automation, and scripting.
• Strong documentation, communication, and stakeholder management skills

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Role Summary

CCTV System Management and Maintenance
• Oversee day-to-day operations of CCTV infrastructure, including hardware, software, and network components, to ensure continuous surveillance coverage and data accessibility.
• Perform routine health checks, updates, and patching on CCTV servers and storage systems.
• Monitor system performance metrics using tools like Windows Performance Monitor and SQL Server Management Studio.
• Troubleshot hardware failures, network latency issues, and integration problems with video management software (VMS).
• Implement backup and recovery procedures for video archives to prevent data loss. HCI Infrastructure Design and Operations Design, deploy, and maintain hyper-converged infrastructure (HCI) clusters supporting CCTV and core venue services.
• Configure and manage virtualization platforms (e.g., Hyper-V, VMware) for scalable video and infrastructure workloads.
• Optimize cluster resources, including shared storage (SAN/NAS) and network load balancing for video streaming and infrastructure services.
• Perform firmware and software updates for HCI nodes.
• Ensure high availability and rapid failover for mission-critical systems. High-Availability Infrastructure Design
• Design and maintain failover clustering and Always On availability groups for SQL databases supporting CCTV video metadata and storage.
• Set up and test Windows Server Failover Clustering (WSFC) for redundant CCTV and HCI server nodes.
• Conduct regular failover drills and recovery time objective (RTO) assessments.
• Develop and maintain disaster recovery plans specific to surveillance and infrastructure systems.
• Administer Windows Server environments hosting CCTV and HCI applications, focusing on security hardening, performance tuning, and compliance.
• Deploy and manage Windows Server roles such as Hyper-V for virtualized environments and Active Directory for user access controls.
• Apply Group Policy Objects (GPOs) and security baselines, including encryption for video data at rest and in transit.
• Integrate CCTV and HCI systems with SIEM tools for logging and alerting on security events. Cloud and Infrastructure Services Integration
• Integrate CCTV and HCI infrastructure with cloud platforms for hybrid storage, backup, and disaster recovery.
• Manage cloud-based resources (VMs, storage) related to surveillance and infrastructure services.
• Ensure compliance with cloud security and cost management policies.
• Support cloud migration and hybrid operations for video and infrastructure workloads. Risk Management and Compliance
• Identify, assess, and mitigate risks related to CCTV and HCI infrastructure.
• Ensure adherence to data privacy regulations (e.g., GDPR, local surveillance laws) and organizational standards.
• Collaborate with compliance teams to audit access logs and ensure video data handling meets legal requirements.
• Document incidents, root cause analyses, and remediation actions for post-event reviews

Qualification

•5+ years of hands-on experience in IT infrastructure management, with at least 2 years focused on surveillance or video systems and HCI.
• Proven track record in deploying and troubleshooting high-availability environments in enterprise settings.
• Experience working in a 24/7 operational environment, including on-call rotations for critical system support. Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Microsoft Certified: Windows Server Hybrid Administrator Associate (or equivalent).
• Microsoft Certified: Azure Database Administrator Associate (preferred for cloud-integrated CCTV solutions).
• CompTIA Security+ or equivalent certification in cybersecurity fundamentals Required Skillset:
•SQL Always On: In-depth familiarity with configuring, monitoring, and troubleshooting SQL Server Always On Availability Groups for database mirroring and failover in CCTV video management systems.
• Failover Clustering: Expertise in Windows Server Failover Clustering (WSFC), including quorum configuration, shared storage integration, and automated failover testing.
• Windows Server Operations: Advanced proficiency in Windows Server 2019/2022 administration, including Active Directory, PowerShell scripting, Hyper-V virtualization, and performance optimization for I/O-intensive workloads. Additional skills:
• Knowledge of IP-based CCTV protocols (e.g., ONVIF, RTSP), network troubleshooting (VLANs, QoS for video traffic), and basic scripting in PowerShell or Python for system automation.
• Experience with HCI platforms (e.g., Nutanix, VMware vSAN, Microsoft Azure Stack HCI) is highly desirable.

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Role Summary

General Infrastructure Services Asset Management
• Manage assets related to core ICT services (servers, switches, firewalls, UPS, AV equipment, etc.).
• Ensure all infrastructure assets are tracked, maintained, and compliant with company standards.
• Support hardware refresh cycles and ensure minimal disruption to venue operations.
• Maintain spare inventory for urgent replacements during events. HCI & Infrastructure Asset Management
• Manage the lifecycle (procurement, deployment, maintenance, retirement) of HCI nodes, storage, and networking assets.
• Maintain accurate records of all HCI and infrastructure assets in the Asset Management database/CMDB.
• Ensure proper tagging, labeling, and documentation of all infrastructure assets.
• Support rapid deployment and recovery for event operations. Tracking Infrastructure Asset Management
• Track and manage cloud-based assets (virtual machines, storage, networking components) used for venue operations.
• Coordinate with cloud teams for provisioning, scaling, and decommissioning resources.
• Maintain inventory of cloud licenses, subscriptions, and resource allocations.
• Ensure compliance with cloud security and cost management policies.
• Oversee inventory and lifecycle of CCTV cameras, NVRs, access control, and related security hardware.
• Coordinate with security and operations teams for deployment, maintenance, and upgrades.
• Maintain documentation and asset records for all surveillance and security systems.
• Support incident response by ensuring asset readiness and availability. Operational Support for Events
• Provide Level 2 support for hardware and asset issues during live events.
• Coordinate with ICT and venue operations teams for asset readiness before, during, and after events.
• Ensure high availability and rapid recovery of critical infrastructure assets.
• Support incident response and troubleshooting for infrastructure services. ITAM Tools & Systems Management
• Work with ITAM platforms such as Matrix42, SCCM/MECM, ServiceNow, Fresh service, or equivalent systems.
• Ensure asset discovery tools are working correctly (agent-based/agentless scanning).
• Generate asset reports for audits, budgeting, and compliance reviews.
• Ensure adherence to IT asset management policies, security standards, and audit requirements.
• Support internal and external audit activities through data validation and reporting.
• Manage asset disposal as per company and environmental compliance guidelines.
• Provide Level 2 support for hardware issues and escalations.
• Assist in planning and execution of hardware refresh cycles.
• Maintain spare inventory and ensure availability for urgent replacements.
• Knowledge of the Windows client, Windows Server and Red Hat Linux Operating systems to enable the ITAM integration. Procurement & Vendor Coordination
• Coordinate with procurement for acquisition, renewals, AMC, and warranty claims for all ICT infrastructure assets.
• Review technical specifications and ensure compliance with venue requirements.
• Manage vendor relationships for warranty, repair, and replacement workflows.
• Ensure timely delivery and readiness of hardware for scheduled events.

Qualification

• 8+ years hands on experience managing HCI, cloud, CCTV, and core ICT infrastructure assets.
• Familiarity with ITAM tools (Matrix42, ServiceNow, SCCM/MECM, Lansweeper, etc.). Education:
• Bachelor’s degree in computer science, Information Technology, or related field.
• ITIL Foundation Certification (preferred). Required Skillset:
• Strong documentation and communication abilities.
• Ability to work under pressure and meet event-driven deadlines.
• Familiarity with HCI, cloud, CCTV, and infrastructure technologies.
• Effective collaboration with ICT, security, and venue operations teams.

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Role Summary

Executive Administration Support
• Provide administrative support, including scheduling meetings, preparing agendas
• Attend meetings and document the meeting minutes clearly and concisely.
• Prepare and distribute communications including status updates and reports.
• Record, track and follow up action, risks and dependencies items to closure with respective owners.
• Maintain documentation by ensuring proper versioning.
• Translate content from English to Arabic and vice versa
• File appropriate letters, memos, reports and other materials.
• Help prepare reports and status updates as per the defined frequency.
• Assume any other responsibilities as directed by the direct supervisor.

Qualification

Necessary Knowledge and Experience to be able to do the Job • Minimum 3 years of IT work experience with 2 years of experience in a similar role (i.e. Project Coordinator/Project Administrator/Technical Analyst etc.)
• Experience working administrative activities and stakeholder communication. Letter and document translation from Arabic to English and vice versa.
• Organizational and time-management skills with the ability to handle multiple tasks simultaneously.
• Strong communication skills, both written and verbal. Education and Certification Requirements
• Any Bachelor’s degree Job Specific Technical Skills
• Proficiency with MS Office Suite (PowerPoint, Word, Excel, etc.)
• Strong collaboration, facilitation and communication skills (written, verbal and presentation)
• Must be bi-lingual (English and Arabic)

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Role Summary

1. Operation and Technical Support of ICT Solutions and Event Support.
• Oversee and manage the operation of Cluster Venues entire lifecycle of Technology services and solutions.
• Coordination with Stadium Authority, Facility Management and Security Team regarding the Stadium ICT Scope.
• Follow up with Venue ICT Team for any pending or ongoing issues related to ICT, ELV system or ICT related services and ensure necessary action taken.
• Coordinate with Security and Stadium Authority for any approval related to Material In, Material Removal Permit and Venue Access Permit for ICT, ELV suppliers
• Ensure all the IT Service Desk tickets are updated and assigned to the respective team for necessary action
• Provide assistance and guidance to the Venue ICT team
• Coordinate with all involved stakeholders for the ongoing rectification of ICT System in the stadium.
• Planning and coordination activities to ensure that all Venues IT infrastructure and serviced and checked to ensure readiness.
• Interfacing with all necessary stakeholders required to support and maintain IT infrastructure.
• Maintaining and supervising all the physical spaces / Technical rooms where IT infrastructure equipment are installed.
• Monitoring and tracking ICT related issues and risks to ensure that they are resolved in coordination with the relevant stakeholders and service desk.
• Improve operational excellence by meeting customer satisfaction and ensuring all incident/quote/request is closed within SLA target.
• Oversee the solutions' maintenance activities, including PPM and CM.
• Maintain records of all system installations, configurations, and maintenance activities to support venue operations and troubleshoot issues.
• Ensure all the ICT Assets in the venue are in place and update the asset list. Tracking of all the IT assets in the venue including storage spaces housing IT assets. 2. Delivery of Venue ICT Services and Support for Events
• Support site visits and surveys to assess the status of existing systems and gather the necessary data for further assessment.
• Coordinate the project installation plans with the venue teams and ensure quality checks are performed on the delivery process and standards throughout the process.
• Conduct system testing and commissioning to verify that all components operate as expected and meet performance criteria.
• Oversee the installation of AV/ELV systems, ensuring they are installed correctly and function as intended.
• manage the operational planning and technology allocation design sessions with other functional areas to capture their technology requirements for the event.
• Coordinate and collaborate with event organizers to understand their technical requirements and ensure all necessary equipment and systems are in place and Act as a point of contact for clients regarding technical requirements and support.
• Ensure all the ICT/Venue Technology related request by event organizers and end users are fulfilled and ensure smooth handover.
• Coordinating with various stakeholders in the stadiums for the event planning, readiness, and ICT Venue Technology scope delivery
• Provide technical support during events to ensure smooth operation of all technology systems, including troubleshooting and resolving issues in real-time. Ensure all technology systems are operating efficiently.
• Manage and coordinate with vendors and service providers for event-specific technology needs.
• Support the event bump-in activities and provide necessary technical support, systems setup, and adjustment to cater to the event's operational requirements, ensuring everything is ready and functioning correctly.
• Oversee the installation of event overlay ICT systems, including wiring, mounting displays, setting up sound systems, and configuring control systems.
• Coordinate the overlay system integration with the venue solutions for event operational requirements as necessary.
• Conduct solutions acceptance tests with the event organizer for sign-off and readiness confirmation before events.
• Provide on-site technical support during events to handle reported issues.
• Monitor system performance and adjust as needed to ensure the best possible performance and experience.
• Document event-specific setups, configurations, issues, and system performance for reporting and future reference.
• Perform post-event system checks as part of the event bump-out activities.

Qualification

Necessary Knowledge and Experience to be able to do the Job • Minimum of 15 years of experience in ICT and AV/ELV system implementation, maintenance, and support preferably in sports venues or large-scale events.
• Experience in ICT Infrastructure, AV/ELV solutions like video conferencing, public address (PA) systems, sound reinforcement, and video display technologies, IPTV, and TV infrastructure Broadcasting, CCTV, Access Control, and turnstiles systems, etc.
• Proven experience in IT management, preferably in a venue or hospitality environment.
• Experience with project management methodologies and tools.
• Strong leadership and communication skills. Education and Certification Requirements
• Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field.
• Professional certifications in project management are preferred.
• Experience with large-scale ICT AV/ELV projects in sports venues or similar environments are preferred. Job Specific Technical Skills
• Knowledge of low-voltage systems, protocols, and standards (e.g., Crestron, Extron, AMX).
• Certifications such as CTS (Certified Technology Specialist) or equivalent are advantageous.
• Experience in project management and coordination of AV/ELV system installations and upgrades.
• Knowledge of IT infrastructure and networking principles.
• Ability to prioritize tasks and manage time effectively in a dynamic work environment.

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